Cards On Account
All clients are required to have a card on file under their profile to schedule appointments. Cards are stored in an offsite encrypted third-party location. Having a card on file encourages touchless payments, helps with over the phone product purchases, and ensures that if a client no shows or cancels outside of our 48 hour cancellation/no show policy that employees are compensated for missed services.
Cancellations
We fully understand that life happens, and things can come up unexpectedly, we try to do our best to work with clients if “life gets lifey”. However, we require 48 business hours to cancel an appointment(s). The salon is closed on some Saturdays, and every Sunday and Monday. Please email bellagentesaloinc@gmail.com on the days mentioned outside our regular business hours if you need to cancel or reschedule. Or call 508-634-4787 during our regular business hours. With proper notification, you will not be charged for service(s). Appropriate notification allows us to able to potentially fill the appointment slot with another client. Which results in another client being able to get off the cancellation list. If appointment(s) are canceled less than 48 hours prior to their scheduled time, the total cost of service(s) will need to be paid with credit card on file. If the cost of service(s) is not collected we will not reschedule until they are paid. Unfortunately, if this policy is disputed we can no longer service you. We ask that you please do your best to work with us so we can all have mutual respect for one another and our time.
24-Hour Salon Guarantee
We strive to achieve clients’ hair goals. We do our very best to communicate and consult to prevent any dissatisfaction. However, should a client be unsatisfied with their service they must notify the salon immediately within 24 hours of receiving their service. The client is welcome to come back to the salon at no charge to rectify their dissatisfaction (one time). Any client who is unhappy and waits longer than 24 hours to notify the salon will be charged to rectify the problem.
*24-Hour Salon Guarantee is null and void for all new clients, as we do not know the pre-existing condition of the hair or contraindications prior to coming to Bellagente for services. Therefore, a fee will be applied if the client is unhappy with their service and would like it rectified.
Services Policy
All prices are A La Carte. Prices are a starting point and are subject to change based on hair length, thickness, texture, amount of product used, and time needed for the desired result. Prices are subject to change without notice at any time at the discretion of the owner.
All services are non-refundable.
Forms of Payment & Gratuity Policy
Bellagente Salon Inc. accepts all major credit cards, cash and check for services.
There is a fee of $40.00, plus any bank incurred fees for all returned checks. Unfortunately, we cannot reschedule if fees and services are not paid.
We do not accept gratuities for services on credit cards. Cash and Venmo for gratuities are accepted.
Promotions & Incentives
Must be redeemed by client whose name is on incentive/promo/coupon. Must be present at time of service. Must have a valid date that is not expired.
Gift Card Policy
Bellagente Salon Inc. is not responsible for lost or stolen gift cards. Gift cards must be present to be redeemed.
Retail Products
Due to sanitation purposes all retail items are final sale. No exchange, return or refunds on any products sold or purchased at Bellagente Salon Inc. OR Bellagente’s ecommerce online store. The only exception is from an ecommerce purchase that was damaged during shipping, which will be exchanged for the same product.